24/7 business travel support is essential to all companies, regardless of size – you never know when an emergency will arise. It’s not about if, but when travel doesn’t go to plan, you need to access someone immediately who knows your company and understands the nature of your travels. By avoiding a call centre you will receive rapid assistance from someone who specializes in this field; they will be sure to get you and your people to your destination as soon as possible.
With emergency business travel often taking place very last minute, you need to have confidence that your company policy and corporate rates are being enforced – especially after hours. Understanding, also, that your team likely has numerous moving parts to their travels, including hotels, charter aircraft, crew rotations, and more. It is crucial to ensure that the duty of care levels continue to be met 24/7, so you can locate your staff no matter the time of day.
More recently, emergency cancellations have become common place due to the ever changing COVID-19 precautions. This has shown us all those itinerary changes truly can come with little to no warning. In these instances it’s important for your company to know you are backed by a team of experts 24/7, whether you are making emergency bookings on an app, desktop or with a travel agent – we will ensure all bookings are policy compliant.