Operations Manager

Location: Calgary, AB, Canada

Date Posted:
April 8, 2022

Who’s right for the job?

Yes, dream leadership roles exist in travel! 

Reporting to the CEO, you bring the best out in others. Someone who defines their success by the growth and development of the team they head. A successful Operations Manager at Elite will oversee our expert Travel Associates with ease and confidence. You will be the compass which steers the Operations team to success. In addition to this, you will utilize your proven organizational skills to manage a Corporate Travel portfolio of your own. Structure and organization will be critical to your success in this role.

 “I’m proud of the culture we’ve created at Elite Travel Management. We look after one another and all clients as if they were our own.”

– Elite Travel Management Employee

Responsibilities of this Role:

  • Actively managing a portfolio of corporate travel clients
  • Leading our Operations team to success by achieving team targets
  • Attending client review meetings with the Travel Associates
  • Acting as the main point of contact for Operations with the support team
  • Handling client issues with poise and a ‘client first’ frame of mind
  • Be an active contributing team member. At Elite, our culture is a big deal!
  • Ensure Elite’s best practice service levels are met and exceeded
  • Create team and individual budgets
  • Afterhours and weekend work as required
  • Maintain a 95%+ client retention rate
  • Travel if needed (once quarterly)
  • Other duties may be assigned based on company needs

Skills Crucial to Success in this Role

  • Expert knowledge in the GDS Sabre is an asset but not required
  • A strong understanding of financial modelling and budgets
  • Exceptional attention to detail
  • Steadfast confidence in yourself and your ability to lead
  • Incomparable inner drive to go above and beyond for both the team and our clients
  • A deep passion for learning and personal development
  • Strong Business Acumen
  • Proven organizational abilities
  • Maintains a professional appearance and demeanor
  • A strong drive, proven results, and positive attitude are the most sought-after attributes.
  • Ability to lead business meetings with C-level Executives with both clients and suppliers

Education and additional considerations:

  • Post-Secondary education in Business or Travel and Tourism is preferred.
  • Minimum 5 years of direct leadership experience is a must. Preference will be given if with a travel company
  • Ability to meet employment eligibility requirements in Canada
  • Agrees to background checks to confirm that you are bondable

Perks:

  • Health Spending Program
  • Start at 3 weeks holidays and quickly grow to 5 weeks
  • NEW office in 2022 that promotes the wellbeing of all staff
  • Annual conference (Palm Springs, Mexico, etc)
  • Quarterly Social Events
  • Volunteer Day
  • Calgary Corporate Challenge Events
  • Team softball and sports teams
  • Travel rate deals
  • Annual incentives to win free travel
  • Shares in the company with the option to buy in each year
  • Significant growth opportunity to new markets and brands
  • An employee first experience!

Elite Travel Management began as a humble idea in the minds of our co-founders. They realized there was a gap in the current market, there was an obsession over profits rather than the client. Their idea was simple; bring the focus back to where it should be, on people. Of course, this meant to emphasis the client experience through a total shift in what a successful Travel Management Company looks like in the 21st century. This included a personalized service offering- no call centres, strict response policies and much more.

It also meant, though, a focus on employees. Our co-founders hold the belief that your clients are only taken care of as well as your people; so, you must first concentrate on them.

This is why you will find we have a solidunwavering concentration on the people who make up Elite Travel. Of course, we have an increased number of vacation days, but we believe supporting your employees goes far beyond that. We seek to empower every member of our team through regular personal and professional development; to achieve this we sit down with every person to lay out a Career/ Life plan and then ask how can we help you achieve this?

When you join Elite Travel management, you will feel the difference immediately. From our extended onboarding program to the hands on, rapid environment we operate in. While you may be joining us as the Operations Manager today, there’s no telling where your career at Elite Travel will take you!

If you’re an impassioned individual who is seeking to join a movement that is bigger than yourself, submit your resume today to join us on our journey.

Like all positions at Elite Travel Management, there will be an employee share plan included with the compensation model. Additionally, you will access IATA industry travel benefits including airlines and hotel rates.

If the above sounds like you, please apply for the role here.

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