Senior Travel Associate

Location: Calgary, AB, Canada

Date Posted:
June 16, 2021

Who’s right for the job?

An ace. An ambitious team player. Someone who is driven to go above and beyond for customers. Successful Elite Senior Travel Associates are dedicated to delivering a personalized experience, with a positive attitude. You will help your diverse clientele portfolio get where they need to go, provide advice and creative problem solving. On any given day, you’ll work to build customer relationships, provide superior customer service, book travel and network to build strong, meaningful connections.

“To work at Elite Travel Management is to be a part of a great team. We are a group of people looking out for the best interests of not only the person we sit next to, but the company as a whole. We are here to grow collectively and personally. We all come to work each day knowing that we need to work hard, to continue the success of our company. If one person succeeds, we all succeed.”

– Elite Travel Management Employee

Responsibilities and Skills for this Role:

  • Unparalleled customer service – someone who truly goes above and beyond to retain a client for life
  • Excellent verbal, written and presentation skills – a champion at conveying the value of Elite’s service offering and suite of products, and yourself!
  • Understanding and anticipating client needs and travel requirements & preferences
  • Responding quickly and proactively to client requests.
  • The accuracy and timely presentation of client travel documentation. 
  • Be an active, contributing team member.  At Elite, our culture is a big deal!
  • Share information with fellow Senior Travel Associates to ensure a united, consistent and professional approach to client account management
  • Contribute to the development and maintenance of office systems and processes associated with accounts
  • Ensure all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
  • Build long-term relationships with clients through service and meaningful connection
  • Phone etiquette and face-to-face interactions with clients in-person or via virtual chat
  • Other duties may be assigned based on company needs

Must-Haves:

  • Proficiency in the Sabre GDS
  • 5+ years in Corporate Travel
  • Excellent interpersonal/communication and customer service skills
  • Maintain professional appearance and demeanor
  • Ability to meet employment eligibility requirements in Canada 
  • Strong work ethic
  • Exceptional attention to detail
  • Sales skills
  • Proven organizational ability
  • Agrees to background checks to confirm that you are bondable

Education and additional considerations:

  • Post-Secondary in Travel and Tourism is preferred, although not required.
  • A strong drive, proven results, and positive attitude are the most sought-after attributes.

We offer unlimited career potential and a competitive compensation package will be negotiated based on experience and qualifications. There will be a combination of a competitive base salary and a client retention bonus and travel perks.

Like all positions at Elite Travel Management, there will be an employee share plan included with the compensation model. Additionally, you will access IATA industry travel benefits including airlines and hotel rates and a one-of-a kind, fun working culture.

One thing we are quite proud of at Elite is our one-of-a kind, fun working culture. We’re a group that loves spending time together both at and outside of work; whether it’s karaoke for a birthday, the Calgary Corporate Challenge or our competitive NFL Fantasy Draft our team knows how to have a good time!

The position will remain posted until the successful candidate is identified. Ready to make a difference and join our exciting team? Let’s get started.

If the above sounds like you, please apply for the role here.

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